Describe the problem without diagnosing it
For a no-start, explain what happens when you try: whether the vehicle makes a sound, whether lights come on and whether you have already tried getting help. For a tire problem, say whether you have an available spare and whether there is any other visible damage.
Lockouts and fuel delivery are also offered roadside services. Share the vehicle make and model, your exact location and the type of assistance you are requesting. You do not need to attempt a roadside repair or take the car apart before contacting us.
If the next step is a tow
Some situations require moving the vehicle instead of working on it where it stopped. Tell us if it cannot roll or steer, or if damage makes it difficult to access. Describe the parking position and any space limitations from a safe place.
Have a preferred destination ready if possible. Confirm that a repair shop or other recipient can accept the vehicle, particularly outside its usual hours. If you are using a roadside-assistance or insurance program, check its arrangement process and tell us if another request is already underway.
GOOD QUESTIONS.STRAIGHT ANSWERS.
Do you offer tire changes in Rhawnhurst?
Tire changes are part of our roadside-assistance services. Call with your vehicle details, location and whether a spare is available to discuss the request.
What if I cannot describe my exact location?
Use Share my location to create a text with a map link, then review and send it. Add nearby address or entrance details when you can do so safely.
