EMERGENCY TOWING

Start with your location

A street address is useful, but a nearby intersection, business entrance or map pin can help explain a difficult pickup. If you are on a highway, tell us the direction of travel and any exit or mile marker you can identify without moving into traffic. Describe whether the vehicle is on the shoulder, in a parking lot or blocking access.

Use the text-location option if that is easier than reading an unfamiliar address aloud. A location message starts the conversation; call to discuss the tow and confirm arrangements.

Explain what the vehicle can do

A car that will not start needs a different conversation from one with a damaged wheel or a collision that has left it unable to roll. Share the make and model, what you noticed and any visible damage. Tell us about low clearance, a locked steering wheel or limited access around the vehicle. You do not need to diagnose the problem before calling.

Choose where it goes

Have a destination in mind if you can, and check whether that location can receive the vehicle. O’Hara and Sons Automotive is in the same yard at 7350 Wissinoming St if you also need to discuss repairs. The towing and repair arrangements should be confirmed separately. Ask about the expected charges, payment and next steps before the tow is agreed.